Orders from devin2u
Can I place an order over the phone?
Only orders for delivery in the cities of Sofia and Plovdiv can be placed over the phone using the national phone number
0700 70080.
Can I request a delivery time slot for the order I have placed?
You may indicate your desired delivery time slot: before noon or after noon, in the order form. We will endeavour to comply with your request, however our suppliers use specific routes and depending on the workload and addresses, the delivery time may be different from what you requested.
Can I make changes to my order after it has been placed?
Changes to a placed order cannot be made through the site.
In case you want to make changes to a placed order, you can contact us at the national phone number
0700 70080 to check the stage of processing of the order and the possibility of making a change.
Can I change the delivery date after the order has been completed?
The delivery date for a completed order cannot be changed through the site.
In case you want to change the delivery date, you can contact us at the national phone number
0700 70080.
Transport and delivery of orders
Which locations can I order to?
We currently make deliveries to the following cities: Sofia and Plovdiv.
How long will it take for me to receive my order?
Orders placed before 14:00 h are usually delivered on the following working day.
Orders placed after 14:00 h are delivered within 3 working days.
Can I request a specific delivery time slot?
You may indicate your desired delivery time slot: before noon or after noon, in the order form. We will endeavour to comply with your request, however our suppliers use specific routes and depending on the workload and addresses, the delivery time may be different from what you requested.
Will my order be delivered to my floor?
Yes, the delivery we offer is made to the door of your home or office.
Complaints and Feedback
Where can I make a complaint?
You can make a complaint using the national phone number
0700 70080 on weekdays between 8:00 h and 17:00 h or by sending an email to
[email protected].
What should I do if I have received products in poor condition?
If the products you have ordered arrive in poor condition, you can call the national phone number
0700 70080 and report the problem. You can find further information on the conditions for making a complaint in the General Terms and Conditions.
How can I cancel my order?
To cancel a placed order that has not yet been delivered, you can call the phone number
0700 70080 to contact an operator or send an email to
[email protected]. You can find further information on the conditions for cancelling an order in the General Terms and Conditions.
Order Payment
What payment methods does the online store offer?
- on delivery - on site upon delivery, in cash
- online via debit or credit card, only for the cities of Sofia and Plovdiv
Bulgarian